Support

Blueprint Software Development Inc., based in Canada, supports the Blueprint portal and the Blueprint iOS app. If you need help, please email us and we will reply as soon as we can.

Signing in and account activation

• If your invitation email did not arrive, check your spam or junk folder before requesting a resend.
• Your activation code is single-use. If an owner or administrator resends the invitation, the earlier code is invalidated — always use the code from the most recent email.
• If your activation code no longer works, ask an owner or administrator on your Blueprint account to resend the invitation.
• If sign-in fails, wait a few minutes and try again — repeated failures may temporarily lock the account for security.

Account access and deletion

• You can permanently delete your Blueprint account from the Account section of the Blueprint portal (and, once the Blueprint iOS app is available on your device, from the Account entry in the app menu).
• To request access to or correction of your Blueprint account, email info@blueprintsoftware.ca from the email address associated with your account.
• See the Privacy Policy for exactly what is erased on account deletion, which non-identifying tenant business records remain, and the legacy-attribution limitation.

Reporting a security or privacy concern

• Please email info@blueprintsoftware.ca with a clear description and any steps that reproduce the issue.
• Do not include another user's password or session token in your message.

Where to find more

• Open the Blueprint portal
• Privacy Policy